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• Tesco delivery slots have become a saving grace for many people during the UK-wide lockdown, as they endeavour to observe Government-backed measures keeping them confined to their homes.
• Tesco Christmas delivery slots Priority access for anyone with a Delivery Saver pass starts at 7am on 13th November. Free trials for new members have been paused but you can sign up for a 6-month contract at £7.99 a month if you want to bag an early spot. Tesco opens up slots for non-Delivery Saver customers on the 20th November at 7am.

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Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

The Tesco website states: 'So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am to 6pm or 2pm to 10pm. So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am-6pm or 2pm-10pm. If you’re a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.

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As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…

A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'

Tesco are prioritising their vulnerable customers

How many vulnerable people have Tesco contacted?

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

MORE: Waitrose launches e-gift card for self-isolating customers during coronavirus

What if I don't have a Tesco account but am a vulnerable person?

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Is Tesco adding more online delivery slots?

Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'

Is Tesco recruiting more delivery drivers?

The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.

MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person

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What are Tesco's shopping times for vulnerable customers?

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The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'